Shipping Policy

1. Processing Time

• All orders are processed within 1 to 3 business days (Monday through Friday, excluding weekends and public holidays) after receiving your order confirmation email.
  
  
• You will receive another notification when your order has shipped, which will include your tracking information.
  
  

2. Shipping Rates & Delivery Estimates

• Standard Shipping: Estimated delivery within 5 to 10 business days after dispatch.
  
  
• Note: Delivery delays can occasionally occur due to high shipping volumes, customs clearance processes, or postal service disruptions, which are outside of our direct control.
  
  

3. Shipping Destinations

• We currently ship to addresses within Portugal and selected European regions. If your region is not available at checkout, please contact us at contact@amigobox.lol for assistance.
  
  

4. Shipment Confirmation & Order Tracking

• Once your order has been dispatched, you will receive an email containing a tracking number and a link to monitor your shipment's progress.
  
  
• Tracking information typically becomes active within 24 to 48 hours after the shipping confirmation email is sent.
  
  

5. Customs, Duties, and Taxes

• AmigoBox is not responsible for any customs duties, tariffs, or import taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer.
  
  

6. Damaged, Lost, or Delayed Packages

• Damaged Items: If your package arrives damaged, please take clear photos of the packaging and the damaged items immediately and contact us at contact@amigobox.lol within 48 hours of delivery so we can resolve the issue.
  
  
• Lost Packages: If tracking shows your package has been delivered, but you have not received it, please check with your local postal carrier or neighbors first, then reach out to our support team for assistance.
  
  

7. Changes to This Policy